SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of esposie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of esposie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We used to build itineraries by just stacking every recommendation we'd bookmarked, no thought to pace or distance between them. Setting the daily rhythm with real start and end times first, then letting smart fill pull from the activity bank, gave us a week that actually flowed. The tired mode caught day four before we'd even noticed we'd overpacked it, swapping one outdoor stop for something lighter, and it turned out to be the best afternoon of the whole trip.
Setting trip pace to relaxed before adding a single activity kept our whole week from feeling packed.
The day health check flagging too many area changes saved us from a chaotic first afternoon.
Rainy mode surfaced museum options the moment we switched modes, no manual searching needed.
Solid tool, wish the activity bank let you tag more than one weather fit per item.
The trip priorities field asking what to avoid changed which activities we even added to the bank.
⭐🧭❤️
Booking status per activity kept us from forgetting to reserve two must-see spots.
Quick access notes with arrival address and offline essentials were exactly what we needed on landing day.
Day theme and main area fields made each day feel intentional instead of random stops.
Balanced the whole week without much effort on our part.
The energy level tags on each activity meant we never stacked two exhausting hikes back to back.
Simple and effective.
Sunny mode swapped a museum day for a beach walk once the forecast actually looked good.
The readiness tasks list caught a missing transport booking before it became a problem.
Every day printed out clean and easy to follow.
Day builder's total duration check stopped us from planning a fourteen hour day without realizing it.
Good tool, though the itinerary checks could explain why a day flagged red a bit more clearly.
Having backups built into the plan meant travel chaos never derailed the whole day.
Turned a messy trip idea into an actual schedule fast.
The meal style setting, flexible cafés for us, kept the whole schedule loose enough to actually enjoy.
Setup to print, everything connected smoothly.
We planned a trip to Kyoto last year with no real system, just a list of places we'd read about somewhere, and ended up walking in circles between neighborhoods that weren't actually close together. This time the day builder's area-change tracking kept us grouped by main area each day, and watching the planned hours count climb as we filled activities in made overpacking obvious before it happened. Applying the tired mode swap on our third day, when jet lag finally caught up, replaced an ambitious temple hike with something gentler, and it saved the whole afternoon.
Good, wish the trip priorities field had a few preset examples to start from.
Every day came out balanced without us fighting over the schedule once.
The activity bank's duration field made scheduling realistic instead of hopeful.
🌤️🥾🔥
Switching to rainy mode gave instant indoor backups without any searching on our end.
Held up well across a full two-week trip.
Booking gaps tracker caught two reservations we'd genuinely forgotten to make.
Covered every part of trip planning without feeling bloated.
Smart fill turned our scattered activity bank into a realistic week almost instantly.
Made planning a chaotic group trip actually manageable.
Day theme naming each day made the printed itinerary read like a real guide.
No wasted steps anywhere in the process.
The tired mode flagged our most packed day and suggested cutting one stop, which we needed.
Good tool overall.
Quick access arrival address saved us real confusion getting picked up at the airport.
Kept our whole trip from feeling rushed for once.
Weather fit tags on activities meant switching modes actually surfaced relevant swaps every time.
Worked exactly the way it was described.
We used to guess our pace was fine until we'd already collapsed by day three of every trip, exhausted and cranky with each other over nothing. Setting trip pace to balanced upfront and letting the day health check flag overloaded days before we even left home changed that pattern completely. Our last trip was the first where nobody suggested cutting the vacation short halfway through.
ok, but I'd like a way to duplicate a day's structure for a similar city.
Covered every messy detail we usually forget.
The readiness tasks list kept documents and packing separate from the daily plan itself.
⭐👍
Backups built into the plan meant we never scrambled on the day itself.
Held together well for a two-city trip.
Sunny mode surfaced a market walk we hadn't even added to the bank yet.
Every section fed naturally into the next one.
The main area field kept our sightseeing grouped instead of crisscrossing the whole city daily.
Balanced days from the first one to the last.
Handy, wish the printable itinerary showed a small map alongside each day.
Loved the day-of notes for emergency and comfort details in one place.
Handled our whole family trip without a hitch.
Smart fill respected the energy levels we'd tagged instead of just filling gaps randomly.
Delivered exactly what we needed, no more, no less.
We tried Rome last spring with a printed list of forty must-sees and no real plan for how they'd fit together, and by day two we were exhausted and behind schedule constantly. This time, building the trip here with actual pace and daily rhythm settings first meant smart fill only pulled what realistically matched our energy and time. Watching the placed count and backups tracker fill in as we went gave a sense of control that printed list never gave us, and applying the rainy mode swap on our one wet afternoon saved what would've otherwise been a wasted day standing under an awning.
The content is great, though loading the sample trip first would've helped me understand day health scoring sooner.
Easy-to-follow
The itinerary checks caught a meal gap we hadn't noticed until it flagged it.
✨
Loved having trip readiness tasks separate from the daily activities entirely.
Held our whole week together without any last-minute scrambling.
The energy tags kept our older parents' pace realistic instead of matching ours.
Every day came together faster than expected.
Day builder's route check kept us from zigzagging across town needlessly.
Made a ten-day trip feel manageable to plan.
I was impressed overall, though the meal style options could use a vegetarian-specific preset.
Loved the printable itinerary showing health checks alongside each day.
Reliable through a fairly complex two-country trip.
The apply-to-itinerary swap made replacing a rained-out activity painless.
Made planning feel less like a chore this time.
Backups tracker on the printable page meant we always had a plan B ready.
Simple to pick up and use right away.
Solid resource, wish weather modes updated automatically from a real forecast.
Balanced every day of a fairly packed two weeks.
Trip priorities kept us from overloading days with things we said we wanted to avoid.
🔥🗺️👌
The day health score turning green finally felt like real confirmation instead of a guess.
Held up nicely across a busy family itinerary.
Great concepts and structure!, though I'd like the activity bank to support recurring items across multiple days.
Made the whole trip easier to look forward to instead of dread planning.